Return & Refund Policy

Our Commitment

We stand behind the quality of our products and will make things right if there is a genuine issue.

Eligible Cases (Approved Refunds)

We offer refunds or replacements ONLY if:

• Item arrives damaged or defective
• Wrong item was received

To request support, please contact us within 14 days of delivery with:

• Order number
• Clear photo/video evidence

Non-Returnable Cases

To maintain fair pricing and prevent abuse, we do NOT accept returns or refunds for:

• Change of mind
• Wrong size/color selected
• Minor color differences (due to screen settings)
• Shipping delays outside our control

Refund Process

• Refunds are issued to the original payment method only
• Processing time: 5–10 business days after approval

Returns (If Required)

In certain cases, we may request a return.

• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable

Order Cancellation

Orders can be canceled within 12 hours of purchase only.

After this window, the order is already being processed and cannot be canceled.

CHARGEBACK & DISPUTE POLICY (VERY IMPORTANT)

We take fraud prevention seriously to protect both our customers and business.

By placing an order, you agree to the following:

• You must contact us first at [your email] before opening any dispute
• We will respond within 24–48 hours to resolve your issue

We reserve the right to provide:

• Proof of delivery (tracking confirmation)
• Order confirmation & billing details
• Communication history

to payment providers (PayPal, Stripe, banks) in the event of a dispute.

⚠️ Filing a chargeback without contacting us first may be considered fraudulent activity.

Contact Us

We’re here to help!

📧 tiendatads1504@gmail.com.
Response time: 24–48 business hours